Customer Care

Our Approach to Customer Care

The grand old tradition of hospitality for customer service means that guests will enjoy the service with a smile and a personal interaction with someone who will make them feel welcome. At The Shaftesbury Premier London Paddington, we would like to provide this experience for our customers visiting our website. We will continuously be improving our electronic customer relationship management with a view to provide the best possible customer care. We consider that you are a valued customer to us having given us the opportunity to be of service to you.

We abide by professional ethics to ensure that we provide our services with sincerity, genuine interest in the customer's requirements and accomplishing the task to your satisfaction.

Corporates

Reduce your accommodation overheads. Simply inform us of your budget and requirements and we will get the best, discounted deals. For more information please contact us on corporates@shaftesburyhotels.com.

Reservations made easy

We will make you feel totally at ease when you place your reservations with us. We provide a personalised service seven days a week. If you would like to talk to one of customer reservation agents, we will be pleased to talk to you at any time of the day.

For more information please contact us on +44 (0) 20 7745 1212 or hyde@londonpremierhotels.com

V.A.T (TAX) - Refund

Value Added Tax (VAT); currently at 20% is a Government tax. In most cases, the V.A.T is included in the accommodation rates. Travelers from non-European (EU) countries may claim back the V.A.T at time of departure at the Airport. However, we do advise you to contact the hotel at which you are staying and enquire from them the procedure. For more information please contact us on +44 (0) 20 7745 1212 or corporates@shaftesburyhotels.com.

Our Performance Standards

You will receive instant confirmation of your reservation, however if you have any further enquiries we have set out performance standards to ensure that we will address all your enquiries within 24 hours.

Feedback

Your feedback with regard to our services is very important to us. We will be grateful to you for any comments or suggestions you may have which will help us in our continuing drive to improve our services. Please send us your views and enter a prize draw by completing our feedback form.

Photo-ID requirement for British Citizen

Any guest who is a British citizen can provide a valid driver's License ( UK & EU License only) or any other ID type with guest photo

Photo-ID requirement for UK Residents

Any guests who are a resident in the United Kingdom must provide a valid passport or national ID cards with photo which states their nationality.

Photo-ID requirement for EU Residents

Guest checking in from any of the European Union countries must provide either the ID card , Passport or EU drivers licence upon check-in.

Photo-ID requirement for NON-UK & EU Residents

Guest who are not from UK or any of the EU countries can only provide a Passport as a valid photo-ID.

Thank you

May we take this opportunity to thank you for giving us your time to read our Customer Care Portfolio. We will be even more thankful to you for giving us the opportunity to serve you. We wish you good luck and a great stay in London.

The Management
The Shaftesbury Premier London Paddington

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